Privacy Policy

1. Introduction

Backwards Thinking LLC ("we", "us", or "our") operates Job Quality One ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, job title, phone number, and password
• Billing Information: Credit card information, billing address (processed securely through our payment provider)
• Business Data: Work orders, inspection records, inventory data, drawings, and other business information you upload
• Communications: Information in emails, support tickets, and other communications with us
• User Content: Any content you post, upload, or share through the Service

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Information: Features used, actions taken, time spent, and frequency of use
• Device Information: Browser type, operating system, device type, and unique device identifiers
• Log Data: IP address, access times, pages viewed, and referring website addresses
• Location Information: General location information based on IP address

2.3 Information from Third Parties

We may receive information about you from:

• Your organization's administrator if you are an invited user
• Third-party services you connect to the Service
• Analytics providers like Google Analytics

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve the Service
• Account Management: To manage your account and provide customer support
• Communications: To send service updates, security alerts, and support messages
• Billing: To process payments and send billing communications
• Analytics: To understand usage patterns and improve the Service
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms
• Marketing: With your consent, to send promotional communications

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting providers (AWS)
• Payment processors
• Email service providers
• Analytics services

4.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities.

4.4 Consent

We may share information with your consent or at your direction.

4.5 Aggregated Information

We may share aggregated or anonymized information that does not directly identify you.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and monitoring
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Employee training on data security practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Retention periods are determined based on:

• The length of time you have an account with us
• Legal, accounting, or reporting requirements
• Resolution of disputes and enforcement of agreements

When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information through your account settings or by contacting us.

7.2 Data Export

You can export your data from the Service at any time through the export features or by contacting support.

7.3 Delete Account

You can request deletion of your account by contacting support. We will delete your information as described in the Data Retention section.

7.4 Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link in any marketing email or by contacting us.

7.5 Do Not Track

The Service does not currently respond to Do Not Track signals.

7.6 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access personal information
• Request deletion of personal information
• Equal service and price, even if you exercise your privacy rights

7.7 GDPR Rights

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8. Cookies and Tracking Technologies

8.1 Cookies We Use

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

8.2 Third-Party Analytics

We use Google Analytics to analyze usage of our website. Google Analytics uses cookies to collect information such as how often users visit, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our Service and website. You can opt-out of Google Analytics by visiting Google Analytics Opt-out Browser Add-on.

8.3 Your Cookie Choices

Most browsers allow you to control cookies through their settings. However, limiting cookies may impact your experience of the Service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification for material changes

We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Backwards Thinking LLC
Email: contact@backwardsthinkingllc.com
Website: jobqualityone.com

We will respond to your inquiry within 30 days.

Data Protection Officer

For privacy-specific concerns, you may contact our Data Protection Officer at the same email address with "Attn: Data Protection Officer" in the subject line.

11. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Service, you consent to such transfers.

For users in the EEA, we ensure appropriate safeguards are in place for data transfers outside the EEA, including standard contractual clauses approved by the European Commission.